MAGIC VALLEY ELECTRIC CO-OP TO TEMPORARILY CLOSE LOBBIES IN RESPONSE TO COVID-19

The health and safety of our members and our employees is MVEC’s primary focus. Cooperative leadership has been monitoring the COVID-19 (coronavirus) and decided that as of Wednesday, March 18 at 5:00 p.m. all office lobbies will be closed to the public until further notice. Drive-thru windows and drop boxes at all MVEC offices will remain open to our members.

Cooperative business operations will continue as normal. MVEC personnel will still handle payments and customer service questions through the drive-thru windows and drop-boxes, Monday through Friday, from 8:00 a.m. – 5:00 p.m. Call center representatives will be available by phone at 866-225-5683, Monday through Friday, from 7:30 a.m. to 7:00 p.m.

Magic Valley wants to remind members that we have several convenient ways for our members to conduct business with the Cooperative including:

Payment Options

  • Online at magicvalley.coop
  • MVEC mobile app – available in both the Google and App Store
  • By phone – 866-225-5683
  • Mail – Payments may be mailed to P.O. Box 267 Mercedes, TX 78570
  • Drive-thru windows in all MVEC offices – Open Monday through Friday from 8:00 a.m. – 5:00 p.m.
  • Pay stations – Convenient pay stations throughout the Valley, click here to see a list of Pay Stations

Connection/Disconnection of Electric Service                                                                                                                Members can open a new service account or close an existing account:

Report Outages                                                                                                                                                                                         If members experience a service interruption, they can report it:

  • Online – Report Outage
  • MVEC mobile app
  • By phone – 866-225-5683

Please be assured that Magic Valley Electric Cooperative will continue to diligently monitor this situation. To stay informed regarding changes to our daily operations, we invite our members to follow us on our various social media platforms. We would also like to encourage our members to visit the US Centers for Disease Control website and follow local emergency management officials for the latest news and information regarding COVID-19.


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