Scam Protection
Learn how to spot a scam, avoid a scam, and
report a scam. We can help.
Scams: Common But Avoidable
Occasionally, Magic Valley members report falling or almost falling prey to scams by people falsely posing as cooperative employees. Many utility companies across the U.S. have received calls from consumers reporting scams.
The scam is always the same story. A consumer receives a phone call from someone saying their payment was declined or never received. The caller threatens to disconnect the consumer's utilities if they do not pay immediately.
The best way to avoid getting tricked by scammers is to know the tricks they...
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MyResponse PROGRAM Agreement
for Magic Valley Electric Customers
Thank you for your interest in the Magic Valley Electric MyResponse Program, a service offered by Magic Valley Electric Cooperative, Inc. (“MVEC”) in partnership with Google Nest LLC (“Google”) and AutoGrid (“AutoGrid”).
IN ADDITION TO THE TERMS AND CONDITIONS REQUIRED BY GOOGLE AND THE MVEC TERMS AND CONDITIONS, THE MYRESPONSE PROGRAM IS OFFERED UNDER THE TERMS AND CONDITIONS SET FORTH IN THIS MYRESPONSE PROGRAM AGREEMENT (“AGREEMENT”) AND ON THE CONDITION THAT YOU ACCEPT AND COMPLY WITH THEM. BY SIGNING UP FOR THE MYRESPONSE PROGRAM YOU (A) ACCEPT THE TERMS AND CONDITIONS OF THIS AGREEMENT AND...
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Estimado miembro de MVEC:
Estamos conscientes de que las cosas están cambiando rápidamente respecto al COVID-19. Queremos asegurarte que nuestro equipo está trabajando duro para mantener nuestras operaciones funcionando lo mejor posible.
Algo que ha cambiado es que los lobbies de todas nuestras oficinas seguirán cerrados al público hasta nuevo aviso. Las ventanillas de autoservicio y los buzones en todas las oficinas de MVEC permanecerán abiertos de lunes a viernes, de 8:00 a.m. a 5:00 PM.
Como miembros de la comunidad, estamos aquí para ayudarte cuando nos necesites, incluyendo:
• Darte información relacionada con tu factura eléctrica y...
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