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Magic Valley Crews Continue Outage Restoration After Hurricane Hanna Day 2

Mercedes, TX., 7/27/2020 Magic Valley Electric Cooperative (MVEC) crews continue working to restore service to the approximately 23,727 remaining members affected by Hurricane Hanna. At the peak of the outages, more than 75,000 MVEC members were without power. We have been able to restore more than 51,000 outages in the first 24 hours since Hurricane Hanna. Hurricane Hanna left a lot of damage on our system, including broken poles, downed power lines, and tree branches on top of our lines.  Widespread flooding in the region has presented some challenges in the restoration process. We are asking MVEC members to be prepared for prolonged outages... Read more...

MVEC Employees, Along with CoBank, Donate $20,000 to Help MVEC Members

Magic Valley Electric Cooperative employees have stepped up to provide assistance to MVEC members who are experiencing financial hardships as a result of COVID-19. Through the MVEC Cares Program, Magic Valley employees were able to raise $10,000 to help members pay for their electric bill.  Thanks to a matching grant through CoBank’s Sharing Success Program, the employees will be able to increase the number of members that they will be able to assist. “Our employees care about our members and wanted to do their part to help out”, said John W. Herrera, MVEC General Manager. “I’m proud of what they have done,... Read more...

Terms and Conditions

MyResponse PROGRAM Agreement for Magic Valley Electric Customers    Thank you for your interest in the Magic Valley Electric MyResponse Program, a service offered by Magic Valley Electric Cooperative, Inc. (“MVEC”) in partnership with Google Nest LLC  (“Google”) and AutoGrid (“AutoGrid”).  IN ADDITION TO THE TERMS AND CONDITIONS REQUIRED BY GOOGLE AND THE MVEC TERMS AND CONDITIONS, THE MYRESPONSE PROGRAM IS OFFERED UNDER THE TERMS AND CONDITIONS SET FORTH IN THIS MYRESPONSE PROGRAM AGREEMENT (“AGREEMENT”) AND ON THE CONDITION THAT YOU ACCEPT AND COMPLY WITH THEM. BY SIGNING UP FOR THE MYRESPONSE PROGRAM YOU (A) ACCEPT THE TERMS AND CONDITIONS OF THIS AGREEMENT AND... Read more...

Estimado miembro de MVEC:

Estimado miembro de MVEC: Estamos conscientes de que las cosas están cambiando rápidamente respecto al COVID-19. Queremos asegurarte que nuestro equipo está trabajando duro para mantener nuestras operaciones funcionando lo mejor posible. Algo que ha cambiado es que los lobbies de todas nuestras oficinas seguirán cerrados al público hasta nuevo aviso. Las ventanillas de autoservicio y los buzones en todas las oficinas de MVEC permanecerán abiertos de lunes a viernes, de 8:00 a.m. a 5:00 PM. Como miembros de la comunidad, estamos aquí para ayudarte cuando nos necesites, incluyendo: • Darte información relacionada con tu factura eléctrica y... Read more...

MAGIC VALLEY ELECTRIC CO-OP RESPONDE AL COVID-19; LOS LOBBIES ESTARÁN TEMPORALMENTE CERRADOS

La salud y la seguridad de nuestros miembros y empleados es la prioridad principal de MVEC. El equipo gerencial de la cooperativa ha estado monitoreando el COVID-19 (coronavirus) y ha decidido que a partir del miércoles 18 de marzo a las 5:00 p.m. nuestros lobbies estarán temporalmente cerrados al público. Todas las ventanillas de autoservicio y buzones de pago en todas las oficinas de MVEC permanecerán abiertos a nuestros miembros.  Nuestras operaciones continuarán de manera normal; nuestro personal seguirá recibiendo pagos y contestando preguntas de servicio al cliente a través de las ventanillas de autoservicio y buzones, de lunes a viernes, de 8:00 a.m. a 5:00 p.m. Nuestros operadores telefónicos estarán disponibles en el 866-225-5683, de lunes a viernes, de 7:30 a.m. a 7:00 p.m.   Magic Valley tiene varias formas convenientes para que nuestros miembros puedan hacer operaciones con la cooperativa,... Read more...

MAGIC VALLEY ELECTRIC CO-OP TO TEMPORARILY CLOSE LOBBIES IN RESPONSE TO COVID-19

The health and safety of our members and our employees is MVEC’s primary focus. Cooperative leadership has been monitoring the COVID-19 (coronavirus) and decided that as of Wednesday, March 18 at 5:00 p.m. all office lobbies will be closed to the public until further notice. Drive-thru windows and drop boxes at all MVEC offices will remain open to our members. Cooperative business operations will continue as normal. MVEC personnel will still handle payments and customer service questions through the drive-thru windows and drop-boxes, Monday through Friday, from 8:00 a.m. - 5:00 p.m. Call center representatives will be available by phone at... Read more...