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April 20, 2020

THE ALL-NEW MVEC CONNECT

An innovative tool that will help you take control of your MVEC account as never before.

A New Enterprise Operating System

As part of our commitment to remain on the cutting edge of energy solutions technology, we are pleased to announce the all new MVEC Connect, an innovative tool that will help you take control of your MVEC account as never before. This technology will be part of our website, magicvalley.coop, and the MVEC mobile app. The new system will allow you to pay your bill, view your energy use, report outages and much more.

This new operating system will also allow Magic Valley to minimize the number of software providers that we currently use, while enabling us to offer the most up-to-date products and services to you, our members.

We have scheduled the new MVEC Enterprise Operating System to go live on April 20, 2020.

New Bill Pay Portal

More than 45,000 MVEC members are accustomed to paying their monthly bill on our website. On April 20, 2020, online members will be prompted to a new interface portal when logging in to pay their bill.

Members will be given the option to take a tour of the newest features, including:

Account Balance

Offers a detailed look at your past and current usage.

Usage Tracker

Shows the difference between your current bill and past bills,
or other combinations to see how your usage varies.

Paperless Options

Allows you to setup a paperless billing option.

AutoPay

Pay your bill from your bank account or credit card.

Select Language

Allows you to select to see your account information in Spanish.

New MVEC Connect App

More than 60,000 MVEC members have downloaded the MVEC mobile app and have come to enjoy the convenience of paying their bill from the palm of their hand. On April 20, 2020, the current MVEC’s mobile app will be discontinued; members will need to download the new MVEC Connect mobile app from the App Store or Google Play to continue to enjoy this convenience and experience the enhanced features from the new MVEC Connect app.

The new MVEC connect app features include:

Account

You can view and pay your bill for one or multiple accounts.
You will also be able to view a copy of your current bill.

Usage Detail

Offers a detailed look at your past and current energy use.

Pay Now

Allows you to pay your bill.

Report Outage

Allows you to report an outage from the palm of your hand.

View Outage

Allows you to view current outages.

New-look Bill Design

On April 20, 2020, we will also implement a new-look bill design.
Your current billing cycle will remain the same; however, if you receive
your monthly bill after April 20, you will receive the new-look bill design.

The new-look bill design features include:

It’s easier to read.

Daily kWh usage for
the billing period.

12-month usage
history.

New Interactive Voice
Response (IVR)

On April 20, 2020, we will also implement a new interactive voice response system (IVR). If you are used to calling us at 866-225-5683 to pay your bill or speak with a customer service representative about your account, you will experience a new IVR menu. This means that the IVR options will be different; please take extra time to listen to the new options.

New Automatic Bank Draft / Credit /Debit Card Authorization Form

If you are one of the many MVEC members who are enjoying the benefits of using automatic bank draft / debit / credit card, beginning on April 20, 2020, we will need for you to sign a new bank draft / debit / credit card authorization form to continue to take advantage of this feature.

Please be assured that we are taking this step to protect the security of your bank information. As with any major software conversion, there are sure to be some bumps along the way, and we ask our members to be patient during this process. The results will be worth it in the end. I am extremely excited about this project because it will streamline many of our operating procedures and provide our members with some great new features.

Don’t Get Scammed!

Major projects often provide scammers with opportunities to steal your personal information know that throughout this process. MVEC will never call or email you to ask for credit card numbers or other personal information. If you suspect a scam, hang up, don’t click on any links and please report it to MVEC at info@magicvalleycoop or by calling us at 866-225-5683.

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