THE ALL-NEW MVEC CONNECT
An innovative tool that will help you take control of your MVEC account as never before.
MVEC Connect is Coming
in April, and It’s Bringing
Big Changes That Require
|Members who pay their bill online at magicvalley.coop, will need to re-enroll in order to pay their bill online.|
|The current MVEC mobile app will be discontinued. Members will need to download the new MVEC Connect mobile app from the App Store or Google Play store.|
|If a member’s account is set up on an automatic credit/debit card option, on April 27, 2020, members will need to login to magicvalley.coop and sign up for AutoPay option to continue to take advantage of this feature and avoid missing an automatic payment.|
|After April 27, 2020, members will receive a new redesign bill format.|
|If you enjoy the convenience of making a payment or calling us through our call center at 866-225-5683, on April 27, 2020, you will experience a new interactive voice response system menu.|
View and Pay
A New Account Management Tool
A Bill Pay Experience Upgrade
Enjoy a detailed look at your past and current usage.
View your usage over time by comparing current and past bills.
Set up a paperless billing option.
Pay your bill from your bank account or credit card.
See your account information in English or Spanish.
New MVEC Connect App
View and pay your bill for one or multiple accounts.
Enjoy a detailed look at your energy usage, both past and present.
Pay your bill instantly from the palm of your hand.
Report an outage from the palm of your hand.
View current outages and estimated repair times.
Upgraded Bill Design
Daily usage report for
the billing period.
New Interactive Voice
New Automatic Payment Option
Connect Questions & Answers
We have provided answers to some of the most frequently asked questions about MVEC Connect.
- Will I need a new username to access my account?
Yes. On April 27th, in order to login to view your MVEC account information on magicvalley.coop, you will need a new username. Members will need to re-enroll in order to pay thier bill online.
- I don’t remember the email address I have on file for my MVEC account.
If you don’t remember the email address you have on file for your MVEC account, login to your MVEC account before April 27th, with your current login credentials. Once you login, click on “Profile” option, then click on the “Accounts” option to view the email address on file. If you decide to update the email address on file, make sure you update the information by April 14th.
- How do I update the email address on file for my MVEC account?
If you want to update your email address on your MVEC account, login to your MVEC account before April 27th, with your current login credentials. Once you login, click on “Profile” option then click on “Accounts” option to update the email address on file. Please make sure you update your account information by April 14th.
- Will MVEC have a new bill format?
Yes. If you receive your monthly bill after April 27th, you will receive the new bill format.
- Will my due date change?
No. Your current due date will remain the same; however, if you receive your monthly bill after April 27th, you will receive the new redesigned bill format.
- I am currently on paperless billing; do I need to re-enroll?
No. You will continue to receive a paperless bill on your email, the same way as you typically do.
- Do I need to do anything if I am on automatic credit/debit card option?
Yes. On April 27th, you will need to login to your new MVEC Connect account and sign up for the AutoPay option to continue to take advantage of this feature and avoid missing an automatic payment.
- Can I fill out an automatic credit/debit card form in advance to avoid missing paying my bill?
No. In order to protect the security of your credit/debit card information, on April 27th, you will need to login to your new MVEC Connect account and sign up for the AutoPay option to continue to take advantage of this feature and avoid missing an automatic payment.
- How will this affect me if I am on the EZPrepaid energy plan?
If you are on the EZPrepaid energy plan, MVEC will automatically transition your account to the MVEC Connect system. However, in order to make a payment online or through the MVEC Connect app, you will need the new username credentials. (Please see question 1 and question 10).
- I currently have the MVEC mobile app, do I need to download a new mobile app?
Yes. On April 27th, the current MVEC mobile app will be discontinued; you will need to download the new MVEC Connect mobile app from the App Store or Google Play to continue to enjoy this convenience. The new MVEC Connect app will have new features that include: a detailed look at your past and current energy use, view a copy of your current bill, report and view outages and pay your bill.
Don’t Get Scammed!
Major projects often provide scammers with opportunities to steal your personal information know that throughout this process. MVEC will never call or email you to ask for credit card numbers or other personal information. If you suspect a scam, hang up, don’t click on any links and please report it to MVEC at info@magicvalleycoop or by calling us at 866-225-5683.