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April 27, 2020

THE ALL-NEW MVEC CONNECT

An innovative tool that will help you take control of your MVEC account as never before.

MVEC Connect is Coming
in April, and It’s Bringing
Big Changes That Require
Your Attention

Members who pay their bill online at magicvalley.coop, will need to re-enroll in order to pay their bill online.
The current MVEC mobile app will be discontinued. Members will need to download the new MVEC Connect mobile app from the App Store or Google Play store.
If a member’s account is set up on an automatic credit/debit card option, on April 27, 2020, members will need to login to magicvalley.coop and sign up for AutoPay option to continue to take advantage of this feature and avoid missing an automatic payment.
After April 27, 2020, members will receive a new redesign bill format.
If you enjoy the convenience of making a payment or calling us through our call center at 866-225-5683, on April 27, 2020, you will experience a new interactive voice response system menu.

Manage Your
Account

View and Pay
Your Bill

Monitor Energy
Use 24/7

Report Outages

Receive Important
Updates

A New Account Management Tool

The cutting edge of energy solutions technology is coming in the form of MVEC Connect. This innovative tool, as part of our website and mobile app, will allow you to pay your bill, view energy use, report power outages, and more.

MVEC Connect will enable us to offer the most up-to-date products and services to you, our members. We trust this change will be another step in making MVEC the best place to do business and work.

MVEC Connect goes live April 27, 2020.

A Bill Pay Experience Upgrade

 Members who pay their monthly bill online will enjoy an upgrade bill pay experience with MVEC Connect.

On April 27, 2020, members can tour the latest features, including:

Account Balance

Enjoy a detailed look at your past and current usage.

Usage Tracker

View your usage over time by comparing current and past bills.

Paperless Options

Set up a paperless billing option.

AutoPay

Pay your bill from your bank account or credit card.

Select Language

See your account information in English or Spanish.

New MVEC Connect App

On April 27, 2020, you can enjoy so much more than the convenience of paying your bill from the palm of your hand.

Join the more than 60,000 MVEC members who have the MVEC mobile app in downloading the new MVEC Connect mobile app from the App Store or Google Play.

New and improved features will include the following:

Account

View and pay your bill for one or multiple accounts.

Usage Detail

Enjoy a detailed look at your energy usage, both past and present.

Pay Now

Pay your bill instantly from the palm of your hand.

Report Outage

Report an outage from the palm of your hand.

View Outage

View current outages and estimated repair times.
[NOTE: If estimated repair times are a feature].

Upgraded Bill Design

After April 27, 2020, your bills will come with an upgraded design. Features include the following:

Easy-to-read format.

Daily usage report for
the billing period.

12-month usage
history.

New Interactive Voice
Response (IVR)

On April 27, 2020, anyone who calls us at our customer service number will experience a new IVR menu. Please take extra time to listen to the new options.

New Automatic Payment Option

If your account is setup on automatic credit/debit card option, on April 27, 2020 you will need to login to magicvalley.coop and sing up for the AutoPay option.

This step will protect your sensitive payment information and allow you to continue enjoying the ease of automatic payments.

Connect Questions & Answers

We have provided answers to some of the most frequently asked questions about MVEC Connect.

Don’t Get Scammed!

Major projects often provide scammers with opportunities to steal your personal information know that throughout this process. MVEC will never call or email you to ask for credit card numbers or other personal information. If you suspect a scam, hang up, don’t click on any links and please report it to MVEC at info@magicvalleycoop or by calling us at 866-225-5683.

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