The All-New MVEC
Connect is HERE!
All MVEC members will have to re-register in order
to access account information.
The All-New MVEC
Log in to the New MVEC Connect Portal
Access payment information, account status, and more in one location by logging into your MVEC Connect account. Follow the instructions below to log
in to the new portal and enjoy easy online access to all of your account information.
Choose Your Path
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Visit magicvalley.coop
Click on My Account
Click on Register (All MVEC members will have to re-register)
You will be prompted to enter your account number, member number and email address.
You Can Find Your Account Number and
Member Number on Your MVEC Statement
Check your inbox for an email that will contain a link to login to set your password.
Registration
Back on the login page, enter email and password and click login.
A New Account Management Tool
The cutting edge of energy solutions technology is coming in the form of MVEC Connect. This innovative tool, as part of our website and mobile app, will allow you to pay your bill, view energy use, report power outages, and more.
MVEC Connect will enable us to offer the most up-to-date products and services to you, our members. We trust this change will be another step in making MVEC the best place to do business and work.
MVEC Connect goes live June 1, 2020.
A Bill Pay Experience Upgrade
Members who pay their monthly bill online will enjoy an upgrade bill pay experience with MVEC Connect.
On June 1, 2020, members can tour the latest features, including:
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Account BalanceEnjoy a detailed look at your past and current usage. |
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Usage TrackerView your usage over time by comparing current and past bills. |
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Paperless OptionsSet up a paperless billing option. |
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AutoPayPay your bill from your bank account or credit card. |
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Select LanguageSee your account information in English or Spanish. |
New MVEC Connect App
On June 1, 2020, you can enjoy so much more than the convenience of paying your bill from the palm of your hand.
Join the more than 60,000 MVEC members who have the MVEC mobile app in downloading the new MVEC Connect mobile app from the App Store or Google Play.
New and improved features will include the following:
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AccountView and pay your bill for one or multiple accounts. |
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Usage DetailEnjoy a detailed look at your energy usage, both past and present. |
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Pay NowPay your bill instantly from the palm of your hand. |
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Report OutageReport an outage from the palm of your hand. |
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View OutageView current outages and estimated repair times. |
Upgraded Bill Design
After June 1, 2020, your bills will come with an upgraded design. Features include the following:
Easy-to-read format.
Daily usage report for
the billing period.
12-month usage
history.
Sample Bill
New Interactive Voice
Response (IVR)
On June 1, 2020, anyone who calls us at our customer service number will experience a new IVR menu. Please take extra time to listen to the new options.
New Automatic Payment Option
If your account is setup on automatic credit/debit card option, on June 1, 2020 you will need to login to magicvalley.coop and sign up for the AutoPay option.
This step will protect your sensitive payment information and allow you to continue enjoying the ease of automatic payments.
Connect Questions & Answers
We have provided answers to some of the most frequently asked questions about MVEC Connect.
- Will I need a new username to access my account?
Yes. On June 1st, in order to login to view your MVEC account information on magicvalley.coop, you will need a new username. Members will need to re-enroll in order to pay thier bill online.
- I don’t remember the email address I have on file for my MVEC account.
If you don’t remember the email address you have on file for your MVEC account, login to your MVEC account before June 1st, with your current login credentials. Once you login, click on “Profile” option, then click on the “Accounts” option to view the email address on file. If you decide to update the email address on file, make sure you update the information by May 18th.
- How do I update the email address on file for my MVEC account?
If you want to update your email address on your MVEC account, login to your MVEC account before June 1st, with your current login credentials. Once you login, click on “Profile” option then click on “Accounts” option to update the email address on file. Please make sure you update your account information by May 18th.
- Will MVEC have a new bill format?
Yes. If you receive your monthly bill after June 1st, you will receive the new bill format.
- Will my due date change?
No. Your current due date will remain the same; however, if you receive your monthly bill after June 1st, you will receive the new redesigned bill format.
- I am currently on paperless billing; do I need to re-enroll?
No. You will continue to receive a paperless bill on your email, the same way as you typically do.
- Do I need to do anything if I am on automatic credit/debit card option?
Yes. On June 1st, you will need to login to your new MVEC Connect account and sign up for the AutoPay option to continue to take advantage of this feature and avoid missing an automatic payment.
- Can I fill out an automatic credit/debit card form in advance to avoid missing paying my bill?
No. In order to protect the security of your credit/debit card information, on June 1st, you will need to login to your new MVEC Connect account and sign up for the AutoPay option to continue to take advantage of this feature and avoid missing an automatic payment.
- How will this affect me if I am on the EZPrepaid energy plan?
If you are on the EZPrepaid energy plan, MVEC will automatically transition your account to the MVEC Connect system. However, in order to make a payment online or through the MVEC Connect app, you will need the new username credentials. (Please see question 1 and question 10).
- I currently have the MVEC mobile app, do I need to download a new mobile app?
Yes. On June 1st, the current MVEC mobile app will be discontinued; you will need to download the new MVEC Connect mobile app from the App Store or Google Play to continue to enjoy this convenience. The new MVEC Connect app will have new features that include: a detailed look at your past and current energy use, view a copy of your current bill, report and view outages and pay your bill.
Don’t Get Scammed!
Major projects often provide scammers with opportunities to steal your personal information know that throughout this process. MVEC will never call or email you to ask for credit card numbers or other personal information. If you suspect a scam, hang up, don’t click on any links and please report it to MVEC at info@magicvalley.coop or by calling us at 866-225-5683.